Terms of service

1. Agreement to Terms

By accessing or using the Social Buzz website and purchasing our eSIM services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our services.

2. Product Description

We strive to provide accurate and up-to-date information regarding our eSIM products, including descriptions, country coverage, and compatibility. However, we do not warrant that all information is error-free, complete, or current and reserve the right to update content without prior notice.

3. Compatibility and Activation

It is your responsibility to ensure that your device is eSIM-compatible and unlocked before making a purchase. We provide general guidance, but compatibility may vary. Once an eSIM is delivered and activated, the service is considered used and cannot be refunded.

4. Order Processing

All purchases are subject to availability, verification, and payment approval. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or misuse.

5. Payment

We accept major credit/debit cards and other payment methods listed on our website. By providing payment information, you confirm that you are authorized to use the selected payment method and have sufficient funds or credit to complete the transaction.

6. Delivery

Our eSIMs are delivered digitally via email or through your customer account shortly after purchase. Delivery times may vary due to technical issues, incorrect email addresses, or other unforeseen factors. Social Buzz is not liable for delivery delays caused by third-party email services or user error.

7. Refunds and Returns

Refunds are subject to our [Refund Policy], which is available on a separate page. In general, refunds will not be issued once the eSIM has been delivered or activated, except in cases of technical failure attributable to Social Buzz.

8. Disclaimer of Warranties

All eSIM services are provided "as is" and "as available," without warranties of any kind, either express or implied. We do not guarantee uninterrupted service, compatibility with all devices, or error-free performance.

9. Limitation of Liability

Social Buzz shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our eSIM services, including but not limited to loss of data, device issues, or roaming charges due to incorrect setup.

10. Indemnification

You agree to indemnify and hold Social Buzz and its affiliates harmless from any claims, liabilities, losses, damages, or expenses, including reasonable legal fees, arising out of your use of our services or violation of these Terms.

11. Governing Law

These Terms of Service are governed by the laws of Mexico, without regard to its conflict of law principles. Any disputes shall be resolved in the courts of Mexico City.

12. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the website and services after any changes constitutes your acceptance of the revised terms.